/* === INCIDENT INTAKE === */

.intake-hero {
  min-height: 100vh;
  background: var(--ink);
  display: flex;
  flex-direction: column;
  justify-content: center;
  position: relative;
  overflow: hidden;
  padding: 120px 48px 80px;
}

.intake-hero::before {
  content: '';
  position: absolute;
  inset: 0;
  background:
    radial-gradient(ellipse 80% 60% at 50% 30%, rgba(232,168,56,0.06) 0%, transparent 60%);
  pointer-events: none;
}

.intake-hero::after {
  content: '';
  position: absolute;
  inset: 0;
  background-image:
    linear-gradient(rgba(232,168,56,0.03) 1px, transparent 1px),
    linear-gradient(90deg, rgba(232,168,56,0.03) 1px, transparent 1px);
  background-size: 80px 80px;
  pointer-events: none;
}

.intake-hero-inner {
  position: relative;
  z-index: 1;
  max-width: 900px;
  margin: 0 auto;
  width: 100%;
}

.intake-hero .eyebrow {
  display: flex;
  align-items: center;
  gap: 16px;
  font-size: 11px;
  font-weight: 500;
  color: rgba(232,168,56,0.7);
  letter-spacing: 0.18em;
  text-transform: uppercase;
  margin-bottom: 24px;
}

.intake-hero h1 {
  font-family: 'Cormorant Garamond', serif;
  font-size: clamp(48px, 6vw, 80px);
  font-weight: 600;
  color: var(--amber);
  letter-spacing: 0.04em;
  line-height: 1;
  margin-bottom: 24px;
}

.intake-hero p {
  font-size: 18px;
  line-height: 1.65;
  color: rgba(249,246,241,0.7);
  max-width: 560px;
  font-weight: 300;
}

/* === CATEGORY GRID === */
.category-section {
  background: var(--cream);
  padding: 80px 48px;
}

.category-section-inner {
  max-width: 900px;
  margin: 0 auto;
}

.section-label {
  display: flex;
  align-items: center;
  gap: 16px;
  font-size: 11px;
  font-weight: 500;
  letter-spacing: 0.18em;
  text-transform: uppercase;
  color: var(--amber);
  margin-bottom: 32px;
}

.section-label::before {
  content: '';
  display: block;
  width: 40px;
  height: 1px;
  background: var(--amber);
  opacity: 0.6;
}

.category-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(160px, 1fr));
  gap: 16px;
}

.category-card {
  background: var(--white);
  border: 1px solid rgba(15,28,46,0.08);
  border-radius: 12px;
  padding: 28px 20px;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 12px;
  cursor: pointer;
  transition: all 0.25s ease;
  text-align: center;
}

.category-card:hover {
  border-color: var(--amber);
  box-shadow: 0 4px 24px rgba(232,168,56,0.12);
  transform: translateY(-2px);
}

.category-card.selected {
  border-color: var(--amber);
  background: rgba(232,168,56,0.04);
  box-shadow: 0 0 0 2px var(--amber);
}

.category-icon {
  font-size: 32px;
  line-height: 1;
}

.category-card h3 {
  font-size: 15px;
  font-weight: 600;
  color: var(--ink);
  letter-spacing: 0.02em;
}

.category-card p {
  font-size: 12px;
  color: var(--steel);
  font-weight: 300;
  line-height: 1.4;
}

/* === QUESTIONS STEP === */
.questions-section {
  background: var(--cream);
  padding: 80px 48px;
  display: none;
}

.questions-section.active {
  display: block;
}

.questions-inner {
  max-width: 640px;
  margin: 0 auto;
}

.questions-header {
  margin-bottom: 40px;
}

.questions-header h2 {
  font-family: 'Cormorant Garamond', serif;
  font-size: clamp(28px, 3vw, 40px);
  font-weight: 400;
  color: var(--ink);
  line-height: 1.2;
  margin-bottom: 12px;
}

.question-block {
  background: var(--white);
  border-radius: 12px;
  padding: 28px;
  margin-bottom: 20px;
  border: 1px solid rgba(15,28,46,0.06);
}

.question-block h3 {
  font-size: 15px;
  font-weight: 600;
  color: var(--ink);
  margin-bottom: 16px;
  line-height: 1.4;
}

.question-options {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.question-option {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 16px;
  border: 1px solid rgba(15,28,46,0.1);
  border-radius: 8px;
  cursor: pointer;
  transition: all 0.2s ease;
  font-size: 14px;
  color: var(--ink);
}

.question-option:hover {
  border-color: var(--amber);
  background: rgba(232,168,56,0.03);
}

.question-option.selected {
  border-color: var(--amber);
  background: rgba(232,168,56,0.06);
}

.question-option input[type="radio"] {
  display: none;
}

.question-option .radio-dot {
  width: 18px;
  height: 18px;
  border-radius: 50%;
  border: 2px solid rgba(15,28,46,0.2);
  flex-shrink: 0;
  transition: all 0.2s ease;
  display: flex;
  align-items: center;
  justify-content: center;
}

.question-option.selected .radio-dot {
  border-color: var(--amber);
}

.question-option.selected .radio-dot::after {
  content: '';
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--amber);
}

/* === SUBMIT BUTTON === */
.submit-section {
  padding: 40px 0;
  display: flex;
  justify-content: center;
}

.btn-primary {
  background: var(--amber);
  color: var(--ink);
  font-size: 14px;
  font-weight: 600;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  padding: 16px 40px;
  border: none;
  border-radius: 8px;
  cursor: pointer;
  transition: all 0.25s ease;
}

.btn-primary:hover {
  background: var(--amber-dim);
  transform: translateY(-1px);
  box-shadow: 0 4px 16px rgba(232,168,56,0.3);
}

.btn-primary:disabled {
  opacity: 0.5;
  cursor: not-allowed;
  transform: none;
}

/* === TRIAGE RESPONSE === */
.triage-section {
  background: var(--ink);
  padding: 80px 48px;
  display: none;
}

.triage-section.active {
  display: block;
}

.triage-inner {
  max-width: 800px;
  margin: 0 auto;
}

.triage-header {
  margin-bottom: 48px;
}

.triage-header .eyebrow {
  display: flex;
  align-items: center;
  gap: 16px;
  font-size: 11px;
  font-weight: 500;
  color: rgba(232,168,56,0.7);
  letter-spacing: 0.18em;
  text-transform: uppercase;
  margin-bottom: 16px;
}

.triage-header h2 {
  font-family: 'Cormorant Garamond', serif;
  font-size: clamp(32px, 4vw, 52px);
  font-weight: 400;
  color: var(--cream);
  line-height: 1.15;
}

.triage-cards {
  display: grid;
  gap: 20px;
  margin-bottom: 40px;
}

.triage-card {
  background: rgba(249,246,241,0.04);
  border: 1px solid rgba(232,168,56,0.15);
  border-radius: 12px;
  padding: 28px 32px;
}

.triage-card-label {
  font-size: 10px;
  font-weight: 500;
  letter-spacing: 0.18em;
  text-transform: uppercase;
  color: var(--amber);
  margin-bottom: 12px;
}

.triage-card h3 {
  font-family: 'Cormorant Garamond', serif;
  font-size: 22px;
  font-weight: 400;
  color: var(--cream);
  line-height: 1.2;
  margin-bottom: 12px;
}

.triage-card p {
  font-size: 15px;
  line-height: 1.7;
  color: rgba(249,246,241,0.65);
  font-weight: 300;
}

.triage-time {
  display: flex;
  align-items: center;
  gap: 16px;
  background: rgba(232,168,56,0.08);
  border: 1px solid rgba(232,168,56,0.2);
  border-radius: 12px;
  padding: 24px 32px;
  margin-bottom: 40px;
}

.triage-time-icon {
  font-size: 28px;
}

.triage-time-text h3 {
  font-size: 18px;
  font-weight: 600;
  color: var(--amber);
  margin-bottom: 4px;
}

.triage-time-text p {
  font-size: 14px;
  color: rgba(249,246,241,0.6);
  font-weight: 300;
}

.triage-commitment {
  font-family: 'Cormorant Garamond', serif;
  font-size: 20px;
  font-style: italic;
  color: rgba(249,246,241,0.8);
  border-left: 3px solid var(--amber);
  padding-left: 24px;
  line-height: 1.5;
  margin-bottom: 40px;
}

.triage-actions {
  display: flex;
  gap: 16px;
  justify-content: center;
  flex-wrap: wrap;
}

.btn-secondary {
  background: transparent;
  color: var(--cream);
  font-size: 13px;
  font-weight: 500;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  padding: 14px 32px;
  border: 1px solid rgba(249,246,241,0.2);
  border-radius: 8px;
  cursor: pointer;
  transition: all 0.25s ease;
}

.btn-secondary:hover {
  border-color: rgba(249,246,241,0.5);
  background: rgba(249,246,241,0.05);
}

.btn-confirm {
  background: var(--amber);
  color: var(--ink);
  font-size: 13px;
  font-weight: 600;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  padding: 14px 40px;
  border: none;
  border-radius: 8px;
  cursor: pointer;
  transition: all 0.25s ease;
}

.btn-confirm:hover {
  background: var(--amber-dim);
  box-shadow: 0 4px 16px rgba(232,168,56,0.3);
}

/* === RESPONSIVE === */
@media (max-width: 768px) {
  .intake-hero, .category-section, .questions-section, .triage-section {
    padding: 60px 24px;
  }

  .category-grid {
    grid-template-columns: repeat(2, 1fr);
  }

  .triage-card {
    padding: 20px 24px;
  }

  .triage-actions {
    flex-direction: column;
  }

  .btn-secondary, .btn-confirm {
    width: 100%;
    text-align: center;
  }

  .provider-info-row {
    flex-wrap: wrap;
    justify-content: center;
  }

  .provider-score,
  .provider-new {
    font-size: 10px;
    padding: 2px 7px;
  }
}

/* === CONFIRMATION PAGE === */
.confirm-section {
  background: var(--ink);
  min-height: 100vh;
  display: flex;
  flex-direction: column;
  justify-content: center;
  padding: 80px 48px;
  position: relative;
  overflow: hidden;
}

.confirm-section::before {
  content: '';
  position: absolute;
  inset: 0;
  background:
    radial-gradient(ellipse 80% 60% at 50% 30%, rgba(232,168,56,0.06) 0%, transparent 60%);
  pointer-events: none;
}

.confirm-section::after {
  content: '';
  position: absolute;
  inset: 0;
  background-image:
    linear-gradient(rgba(232,168,56,0.03) 1px, transparent 1px),
    linear-gradient(90deg, rgba(232,168,56,0.03) 1px, transparent 1px);
  background-size: 80px 80px;
  pointer-events: none;
}

.confirm-inner {
  position: relative;
  z-index: 1;
  max-width: 800px;
  margin: 0 auto;
  width: 100%;
}

.confirm-header {
  margin-bottom: 48px;
}

.confirm-header .eyebrow {
  display: flex;
  align-items: center;
  gap: 16px;
  font-size: 11px;
  font-weight: 500;
  color: rgba(232,168,56,0.7);
  letter-spacing: 0.18em;
  text-transform: uppercase;
  margin-bottom: 24px;
}

.confirm-header h1 {
  font-family: 'Cormorant Garamond', serif;
  font-size: clamp(40px, 5vw, 64px);
  font-weight: 600;
  color: var(--amber);
  letter-spacing: 0.04em;
  line-height: 1;
  margin-bottom: 16px;
}

.confirm-header p {
  font-size: 18px;
  line-height: 1.65;
  color: rgba(249,246,241,0.7);
  font-weight: 300;
  max-width: 560px;
}

.incident-summary-card {
  background: rgba(249,246,241,0.04);
  border: 1px solid rgba(232,168,56,0.2);
  border-radius: 12px;
  padding: 28px 32px;
  margin-bottom: 48px;
}

.incident-summary-card h3 {
  font-family: 'Cormorant Garamond', serif;
  font-size: 22px;
  font-weight: 400;
  color: var(--cream);
  line-height: 1.2;
  margin-bottom: 24px;
}

.incident-summary-grid {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 20px;
}

.incident-summary-item {
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.incident-summary-label {
  font-size: 10px;
  font-weight: 500;
  letter-spacing: 0.18em;
  text-transform: uppercase;
  color: var(--amber);
}

.incident-summary-value {
  font-size: 14px;
  color: rgba(249,246,241,0.8);
  font-weight: 300;
}

/* === STATUS TRACKER === */
.status-tracker {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 0;
  margin-bottom: 48px;
}

.status-step {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 8px;
  min-width: 100px;
}

.status-icon {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  border: 2px solid rgba(249,246,241,0.2);
  display: flex;
  align-items: center;
  justify-content: center;
  color: rgba(249,246,241,0.3);
  transition: all 0.3s ease;
}

.status-step.completed .status-icon {
  background: var(--amber);
  border-color: var(--amber);
  color: var(--ink);
}

.status-step.active .status-icon {
  border-color: var(--amber);
  box-shadow: 0 0 16px rgba(232,168,56,0.4);
  color: var(--amber);
}

.status-label {
  font-size: 12px;
  font-weight: 500;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: rgba(249,246,241,0.5);
}

.status-step.completed .status-label,
.status-step.active .status-label {
  color: var(--cream);
}

.status-time {
  font-size: 11px;
  color: rgba(249,246,241,0.4);
  font-weight: 300;
}

.status-connector {
  flex: 1;
  height: 2px;
  background: rgba(249,246,241,0.1);
  min-width: 40px;
  max-width: 80px;
}

.status-step.completed + .status-connector {
  background: rgba(232,168,56,0.3);
}

.confirm-actions {
  display: flex;
  gap: 16px;
  justify-content: center;
  flex-wrap: wrap;
}

/* === PROVIDER BADGE === */
.provider-info-row {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 12px;
  margin-bottom: 32px;
  padding: 16px 24px;
  background: rgba(232, 168, 56, 0.08);
  border: 1px solid rgba(232, 168, 56, 0.2);
  border-radius: 8px;
  width: fit-content;
  margin-left: auto;
  margin-right: auto;
}

.provider-name {
  font-size: 14px;
  font-weight: 500;
  color: var(--cream);
}

.provider-badge {
  display: inline-flex;
  align-items: center;
  padding: 4px 10px;
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  border-radius: 4px;
}

.badge--preferred {
  background: rgba(232, 168, 56, 0.2);
  color: var(--amber);
  border: 1px solid rgba(232, 168, 56, 0.4);
}

.badge--premium {
  background: rgba(232, 168, 56, 0.12);
  color: rgba(232, 168, 56, 0.8);
  border: 1px solid rgba(232, 168, 56, 0.3);
}

.badge--verified {
  background: rgba(249, 246, 241, 0.08);
  color: rgba(249, 246, 241, 0.6);
  border: 1px solid rgba(249, 246, 241, 0.15);
}

.provider-score {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  font-size: 11px;
  font-weight: 500;
  color: rgba(249, 246, 241, 0.7);
  padding: 3px 9px;
  border-radius: 20px;
  background: rgba(249, 246, 241, 0.06);
  border: 1px solid rgba(249, 246, 241, 0.12);
}

.provider-score strong {
  color: var(--amber);
  font-weight: 600;
}

.provider-new {
  display: inline-flex;
  align-items: center;
  font-size: 11px;
  font-weight: 500;
  color: rgba(249, 246, 241, 0.5);
  padding: 3px 9px;
  border-radius: 20px;
  background: rgba(249, 246, 241, 0.04);
  border: 1px dashed rgba(249, 246, 241, 0.18);
  font-style: italic;
}

/* === OWNER DASHBOARD === */
.owner-incidents-list {
  display: flex;
  flex-direction: column;
  gap: 20px;
  margin-bottom: 48px;
}

.owner-incident-row {
  background: rgba(249,246,241,0.04);
  border: 1px solid rgba(232,168,56,0.2);
  border-radius: 12px;
  padding: 24px 28px;
  display: flex;
  flex-direction: column;
  gap: 16px;
  transition: border-color 0.2s ease;
}

.owner-incident-row:hover {
  border-color: rgba(232,168,56,0.4);
}

.owner-incident-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.owner-incident-id {
  font-size: 12px;
  font-weight: 600;
  letter-spacing: 0.12em;
  color: var(--amber);
  text-transform: uppercase;
}

.owner-incident-date {
  font-size: 12px;
  color: rgba(249,246,241,0.4);
  font-weight: 300;
}

.owner-incident-body {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.owner-incident-diagnosis {
  font-family: 'Cormorant Garamond', serif;
  font-size: 20px;
  font-weight: 400;
  color: var(--cream);
  line-height: 1.2;
}

.owner-incident-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 16px 24px;
}

.owner-meta-item {
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.owner-meta-label {
  font-size: 10px;
  font-weight: 500;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--amber);
}

.owner-meta-value {
  font-size: 13px;
  color: rgba(249,246,241,0.7);
  font-weight: 300;
}

.owner-incident-status {
  display: flex;
  align-items: center;
  gap: 8px;
}

.owner-status-badge {
  display: inline-flex;
  align-items: center;
  padding: 4px 10px;
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  border-radius: 4px;
}

.status-resolved {
  background: rgba(76,175,80,0.2);
  color: #66bb6a;
  border: 1px solid rgba(76,175,80,0.4);
}

.status-assigned {
  background: rgba(232,168,56,0.15);
  color: var(--amber);
  border: 1px solid rgba(232,168,56,0.35);
}

.status-pending {
  background: rgba(249,246,241,0.06);
  color: rgba(249,246,241,0.5);
  border: 1px solid rgba(249,246,241,0.12);
}

.owner-incident-link {
  font-size: 12px;
  font-weight: 500;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: var(--amber);
  text-decoration: none;
  border-bottom: 1px solid rgba(232,168,56,0.3);
  width: fit-content;
  transition: border-color 0.2s ease, color 0.2s ease;
}

.owner-incident-link:hover {
  border-color: var(--amber);
  color: var(--amber-dim);
}

/* === FEEDBACK FORM === */
.feedback-section {
  background: rgba(249,246,241,0.04);
  border: 1px solid rgba(232,168,56,0.2);
  border-radius: 12px;
  padding: 32px;
  text-align: center;
  margin-bottom: 32px;
}

.feedback-section h2 {
  font-family: 'Cormorant Garamond', serif;
  font-size: 26px;
  font-weight: 400;
  color: var(--cream);
  margin-bottom: 8px;
}

.feedback-section p {
  font-size: 14px;
  color: rgba(249,246,241,0.6);
  font-weight: 300;
  margin-bottom: 24px;
}

.feedback-stars {
  display: flex;
  justify-content: center;
  gap: 8px;
  margin-bottom: 24px;
}

.star-btn {
  background: none;
  border: none;
  cursor: pointer;
  color: rgba(249,246,241,0.2);
  transition: color 0.2s ease, transform 0.1s ease;
  padding: 4px;
}

.star-btn:hover,
.star-btn.selected {
  color: var(--amber);
  transform: scale(1.15);
}

.feedback-section textarea {
  width: 100%;
  max-width: 480px;
  background: rgba(249,246,241,0.06);
  border: 1px solid rgba(249,246,241,0.15);
  border-radius: 8px;
  color: var(--cream);
  font-family: 'DM Sans', sans-serif;
  font-size: 14px;
  padding: 12px 16px;
  resize: vertical;
  margin-bottom: 16px;
}

.feedback-section textarea::placeholder {
  color: rgba(249,246,241,0.35);
}

.feedback-success {
  font-size: 16px;
  color: #66bb6a;
  font-weight: 500;
  padding: 12px;
}

/* === PROVIDER QUALITY SUMMARY === */
.quality-summary {
  background: rgba(249,246,241,0.04);
  border: 1px solid rgba(232,168,56,0.2);
  border-radius: 12px;
  padding: 28px 32px;
  margin-bottom: 48px;
}

.quality-header h2 {
  font-family: 'Cormorant Garamond', serif;
  font-size: 22px;
  font-weight: 400;
  color: var(--cream);
  margin-bottom: 20px;
}

.quality-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 12px 0;
  border-bottom: 1px solid rgba(249,246,241,0.06);
}

.quality-row:last-child {
  border-bottom: none;
}

.quality-provider {
  display: flex;
  align-items: center;
  gap: 10px;
}

.quality-score {
  display: flex;
  align-items: baseline;
  gap: 8px;
}

.quality-avg {
  font-size: 18px;
  font-weight: 600;
  color: var(--amber);
}

.quality-count {
  font-size: 12px;
  color: rgba(249,246,241,0.4);
}

/* === TESTIMONIAL PANEL === */
.testimonial-panel {
  background: rgba(249,246,241,0.04);
  border: 1px solid rgba(232,168,56,0.2);
  border-radius: 12px;
  padding: 28px 32px;
  margin-bottom: 48px;
}

.testimonial-header h2 {
  font-family: 'Cormorant Garamond', serif;
  font-size: 22px;
  font-weight: 400;
  color: var(--cream);
  margin-bottom: 20px;
}

.testimonial-eligible-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 16px;
  padding: 14px 0;
  border-bottom: 1px solid rgba(249,246,241,0.06);
}

.testimonial-eligible-row:last-child {
  border-bottom: none;
}

.testimonial-row-info {
  display: flex;
  align-items: center;
  gap: 12px;
}

.testimonial-row-id {
  font-size: 12px;
  font-weight: 600;
  letter-spacing: 0.12em;
  color: var(--amber);
  text-transform: uppercase;
}

.testimonial-row-diagnosis {
  font-family: 'Cormorant Garamond', serif;
  font-size: 16px;
  color: var(--cream);
}

.testimonial-row-provider {
  font-size: 13px;
  color: rgba(249,246,241,0.6);
  font-weight: 300;
}

.testimonial-row-actions {
  display: flex;
  gap: 10px;
}

.btn-preview {
  background: transparent;
  color: rgba(249,246,241,0.7);
  font-size: 12px;
  font-weight: 500;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  padding: 8px 16px;
  border: 1px solid rgba(249,246,241,0.2);
  border-radius: 6px;
  cursor: pointer;
  transition: all 0.2s ease;
}

.btn-preview:hover {
  border-color: rgba(249,246,241,0.5);
  color: var(--cream);
}

.btn-confirm-send {
  background: var(--amber);
  color: var(--ink);
  font-size: 12px;
  font-weight: 600;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  padding: 8px 16px;
  border: none;
  border-radius: 6px;
  cursor: pointer;
  transition: all 0.2s ease;
}

.btn-confirm-send:hover {
  background: var(--amber-dim);
}

/* === TESTIMONIAL MODAL === */
.testimonial-modal {
  position: fixed;
  inset: 0;
  z-index: 1000;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 24px;
}

.testimonial-modal-backdrop {
  position: absolute;
  inset: 0;
  background: rgba(15,28,46,0.85);
  backdrop-filter: blur(4px);
}

.testimonial-modal-content {
  position: relative;
  background: var(--ink);
  border: 1px solid rgba(232,168,56,0.3);
  border-radius: 12px;
  padding: 32px;
  max-width: 560px;
  width: 100%;
  max-height: 90vh;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.testimonial-modal-close {
  position: absolute;
  top: 16px;
  right: 16px;
  background: none;
  border: none;
  color: rgba(249,246,241,0.5);
  font-size: 24px;
  cursor: pointer;
  line-height: 1;
}

.testimonial-modal-close:hover {
  color: var(--cream);
}

.testimonial-modal-content h3 {
  font-family: 'Cormorant Garamond', serif;
  font-size: 24px;
  font-weight: 400;
  color: var(--amber);
  margin-bottom: 4px;
}

.testimonial-modal-content label {
  font-size: 10px;
  font-weight: 500;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: rgba(232,168,56,0.7);
  margin-top: 8px;
}

.testimonial-modal-content input[type="text"] {
  width: 100%;
  background: rgba(249,246,241,0.06);
  border: 1px solid rgba(249,246,241,0.15);
  border-radius: 6px;
  color: var(--cream);
  font-family: 'DM Sans', sans-serif;
  font-size: 14px;
  padding: 10px 14px;
}

.testimonial-modal-content textarea {
  width: 100%;
  background: rgba(249,246,241,0.06);
  border: 1px solid rgba(249,246,241,0.15);
  border-radius: 6px;
  color: var(--cream);
  font-family: 'DM Sans', sans-serif;
  font-size: 13px;
  line-height: 1.6;
  padding: 12px 14px;
  resize: vertical;
}

.modal-note {
  font-size: 12px;
  color: rgba(249,246,241,0.5);
  font-weight: 300;
  line-height: 1.5;
  margin-top: 4px;
}

.modal-actions {
  display: flex;
  gap: 12px;
  justify-content: flex-end;
  margin-top: 8px;
}

.modal-actions .btn-secondary {
  color: rgba(249,246,241,0.7);
  font-size: 12px;
  padding: 8px 16px;
}

.modal-actions .btn-confirm-send {
  font-size: 12px;
  padding: 8px 16px;
}

/* === RESPONSIVE === */
@media (max-width: 768px) {
  .confirm-section {
    padding: 60px 24px;
  }

  .incident-summary-grid {
    grid-template-columns: 1fr;
  }

  .status-tracker {
    flex-direction: column;
    gap: 16px;
  }

  .status-connector {
    width: 2px;
    height: 24px;
    min-width: unset;
    max-width: unset;
    flex: unset;
  }

  .confirm-actions {
    flex-direction: column;
  }

  .btn-secondary {
    width: 100%;
    text-align: center;
  }

  .owner-incident-meta {
    flex-direction: column;
    gap: 8px;
  }

  .testimonial-eligible-row {
    flex-direction: column;
    align-items: flex-start;
  }

  .testimonial-row-actions {
    width: 100%;
  }

  .testimonial-row-actions button {
    flex: 1;
  }

  .testimonial-modal-content {
    padding: 24px 20px;
  }

  .provider-info-row {
    flex-wrap: wrap;
    justify-content: center;
  }

  .provider-score,
  .provider-new {
    font-size: 10px;
    padding: 2px 7px;
  }
}

/* === ADMIN BACK-OFFICE === */

.admin-section {
  background: var(--ink);
  min-height: 100vh;
  padding: 80px 48px 60px;
  position: relative;
}

.admin-section::before {
  content: '';
  position: absolute;
  inset: 0;
  background: radial-gradient(ellipse 80% 60% at 50% 30%, rgba(232,168,56,0.04) 0%, transparent 60%);
  pointer-events: none;
}

.admin-inner {
  max-width: 1280px;
  margin: 0 auto;
  position: relative;
  z-index: 1;
}

.admin-nav-links {
  display: flex;
  gap: 8px;
  margin-bottom: 32px;
}

.admin-nav-link {
  padding: 6px 18px;
  border-radius: 20px;
  font-size: 13px;
  font-weight: 500;
  color: rgba(249,246,241,0.5);
  text-decoration: none;
  border: 1px solid rgba(249,246,241,0.1);
  transition: color 0.2s, border-color 0.2s;
}

.admin-nav-link:hover {
  color: rgba(249,246,241,0.8);
  border-color: rgba(249,246,241,0.25);
}

.admin-nav-link.active {
  color: var(--amber);
  border-color: rgba(232,168,56,0.4);
  background: rgba(232,168,56,0.06);
}

.admin-metrics {
  display: flex;
  gap: 24px;
  margin-bottom: 40px;
  flex-wrap: wrap;
}

.admin-analytics {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 16px;
  margin-bottom: 40px;
}

.admin-analytics-chart {
  display: block;
  height: 36px;
  width: 100%;
  margin-top: 8px;
  opacity: 0.85;
}

.admin-metric {
  background: rgba(249,246,241,0.03);
  border: 1px solid rgba(249,246,241,0.08);
  border-radius: 8px;
  padding: 20px 28px;
  min-width: 160px;
}

.admin-metric-value {
  font-family: 'Cormorant Garamond', serif;
  font-size: 40px;
  font-weight: 600;
  color: var(--amber);
  line-height: 1;
  margin-bottom: 6px;
}

.admin-metric-sub {
  font-size: 24px;
}

.admin-metric-label {
  font-size: 11px;
  color: rgba(249,246,241,0.4);
  letter-spacing: 0.12em;
  text-transform: uppercase;
}

.admin-table-header {
  display: grid;
  grid-template-columns: 60px 1fr 160px 180px 130px 200px 100px 80px;
  gap: 0 8px;
  padding: 8px 12px;
  font-size: 11px;
  color: rgba(249,246,241,0.35);
  letter-spacing: 0.1em;
  text-transform: uppercase;
  border-bottom: 1px solid rgba(249,246,241,0.06);
  margin-bottom: 4px;
}

.admin-row {
  display: grid;
  grid-template-columns: 60px 1fr 160px 180px 130px 200px 100px 80px;
  gap: 0 8px;
  align-items: center;
  padding: 10px 12px;
  border: 1px solid rgba(249,246,241,0.05);
  border-radius: 6px;
  margin-bottom: 2px;
  transition: border-color 0.15s;
}

.admin-row:hover {
  border-color: rgba(232,168,56,0.2);
}

.admin-td {
  font-size: 13px;
  color: rgba(249,246,241,0.75);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.admin-td-id {
  font-size: 12px;
  color: var(--amber);
  font-weight: 500;
}

.admin-td-type {
  font-family: 'Cormorant Garamond', serif;
  font-size: 16px;
  color: var(--cream);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.dispatch-form {
  display: flex;
  gap: 6px;
  align-items: center;
}

.dispatch-select {
  background: rgba(249,246,241,0.05);
  border: 1px solid rgba(249,246,241,0.12);
  border-radius: 4px;
  color: rgba(249,246,241,0.8);
  font-size: 12px;
  padding: 4px 6px;
  max-width: 130px;
  outline: none;
}

.dispatch-select:focus {
  border-color: rgba(232,168,56,0.4);
}

.admin-btn-sm {
  padding: 4px 12px;
  background: var(--amber);
  color: var(--ink);
  border: none;
  border-radius: 4px;
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
  text-decoration: none;
  display: inline-block;
  white-space: nowrap;
  transition: opacity 0.15s;
}

.admin-btn-sm:hover {
  opacity: 0.85;
}

.admin-btn-sm.secondary {
  background: transparent;
  color: rgba(249,246,241,0.5);
  border: 1px solid rgba(249,246,241,0.15);
}

.admin-btn-sm.secondary:hover {
  color: rgba(249,246,241,0.8);
  border-color: rgba(249,246,241,0.3);
  opacity: 1;
}

.dispatch-recommended {
  display: flex;
  flex-direction: column;
  gap: 10px;
  margin-top: 14px;
  background: rgba(249,246,241,0.05);
  border: 1px solid rgba(249,246,241,0.08);
  border-left: 3px solid var(--amber);
  border-radius: 8px;
  padding: 14px 18px;
}

.dispatch-recommended__tag {
  font-size: 11px;
  color: rgba(249,246,241,0.45);
  letter-spacing: 0.12em;
  text-transform: uppercase;
  font-weight: 600;
}

.dispatch-recommended__row {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 12px;
}

.dispatch-recommended__name {
  font-size: 15px;
  font-weight: 600;
  color: rgba(249,246,241,0.92);
}

.dispatch-recommended__meta {
  font-size: 12px;
  color: rgba(249,246,241,0.55);
  flex: 1;
  min-width: 0;
}

.dispatch-recommended__btn {
  padding: 6px 14px;
}

.dispatch-list {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.dispatch-list-row {
  display: flex;
  align-items: center;
  gap: 12px;
  flex-wrap: wrap;
  padding: 8px 12px;
  background: rgba(249,246,241,0.02);
  border: 1px solid rgba(249,246,241,0.06);
  border-radius: 6px;
  font-size: 12px;
  color: rgba(249,246,241,0.75);
}

.dispatch-list-row__name {
  font-weight: 500;
  color: rgba(249,246,241,0.85);
  display: inline-flex;
  align-items: center;
  gap: 4px;
}

.dispatch-list-row__score {
  color: rgba(249,246,241,0.55);
}

.dispatch-list-row__zone {
  color: rgba(249,246,241,0.45);
  flex: 1;
  min-width: 0;
}

.dispatch-zone-match {
  color: #7ec48a;
  font-weight: 600;
}

.admin-detail-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 16px;
}

.admin-detail-card {
  background: rgba(249,246,241,0.03);
  border: 1px solid rgba(249,246,241,0.08);
  border-radius: 8px;
  padding: 20px 24px;
}

.admin-detail-card-title {
  font-size: 11px;
  color: rgba(249,246,241,0.35);
  letter-spacing: 0.12em;
  text-transform: uppercase;
  margin-bottom: 16px;
}

.admin-detail-row {
  display: flex;
  gap: 12px;
  margin-bottom: 10px;
  font-size: 13px;
}

.admin-detail-label {
  color: rgba(249,246,241,0.4);
  min-width: 90px;
  flex-shrink: 0;
}

.admin-detail-value {
  color: rgba(249,246,241,0.85);
}

.rapport-photos-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(140px, 1fr));
  gap: 8px;
}

.rapport-photo {
  width: 100%;
  aspect-ratio: 1;
  object-fit: cover;
  border-radius: 4px;
  border: 1px solid rgba(249,246,241,0.08);
}

.btn-validate {
  background: #4caf50;
  color: #fff;
  border: none;
  border-radius: 6px;
  padding: 10px 24px;
  font-size: 14px;
  font-weight: 600;
  cursor: pointer;
  transition: opacity 0.15s;
}

.btn-validate:hover {
  opacity: 0.85;
}

.admin-plombier-header {
  display: grid;
  grid-template-columns: 1fr 120px 120px 90px 180px;
  gap: 0 8px;
  padding: 8px 12px;
  font-size: 11px;
  color: rgba(249,246,241,0.35);
  letter-spacing: 0.1em;
  text-transform: uppercase;
  border-bottom: 1px solid rgba(249,246,241,0.06);
  margin-bottom: 4px;
}

.admin-plombier-row {
  display: grid;
  grid-template-columns: 1fr 120px 120px 90px 180px;
  gap: 0 8px;
  align-items: center;
  padding: 12px 12px;
  border: 1px solid rgba(249,246,241,0.05);
  border-radius: 6px;
  margin-bottom: 2px;
  transition: border-color 0.15s;
}

.admin-plombier-row:hover {
  border-color: rgba(232,168,56,0.2);
}

.admin-plombiers-table {
  width: 100%;
  border-collapse: collapse;
}

.admin-plombiers-table thead tr {
  border-bottom: 1px solid rgba(249,246,241,0.08);
}

.admin-plombiers-table th {
  padding: 8px 12px;
  text-align: left;
  font-size: 11px;
  color: rgba(249,246,241,0.4);
  letter-spacing: 0.1em;
  text-transform: uppercase;
  font-weight: 500;
  white-space: nowrap;
}

.admin-plombiers-table tbody tr {
  border: 1px solid rgba(249,246,241,0.05);
  border-radius: 6px;
  margin-bottom: 2px;
  transition: border-color 0.15s;
}

.admin-plombiers-table tbody tr:hover {
  border-color: rgba(232,168,56,0.2);
}

.admin-plombiers-table td {
  padding: 12px;
  font-size: 13px;
  color: rgba(249,246,241,0.75);
  vertical-align: middle;
}

.disponible-badge {
  display: inline-block;
  padding: 3px 10px;
  border-radius: 12px;
  font-size: 11px;
  font-weight: 500;
  letter-spacing: 0.04em;
}

.disponible-yes {
  background: rgba(76,175,80,0.12);
  color: #4caf50;
  border: 1px solid rgba(76,175,80,0.3);
}

.disponible-no {
  background: rgba(249,246,241,0.05);
  color: rgba(249,246,241,0.35);
  border: 1px solid rgba(249,246,241,0.1);
}

.tier-form {
  display: flex;
  gap: 6px;
  align-items: center;
}

.tier-select {
  background: rgba(249,246,241,0.05);
  border: 1px solid rgba(249,246,241,0.12);
  border-radius: 4px;
  color: rgba(249,246,241,0.8);
  font-size: 12px;
  padding: 4px 6px;
  outline: none;
}

.tier-select:focus {
  border-color: rgba(232,168,56,0.4);
}

/* === ADMIN MISSION CARDS === */

.admin-missions-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 16px;
  color: rgba(249,246,241,0.5);
  font-size: 11px;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  font-family: 'DM Sans', sans-serif;
}

.admin-missions-header span {
  background: rgba(232,168,56,0.12);
  color: rgba(232,168,56,0.7);
  border-radius: 20px;
  padding: 2px 10px;
  font-size: 11px;
}

.admin-missions-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(340px, 1fr));
  gap: 16px;
}

.mission-card {
  background: rgba(249,246,241,0.03);
  border: 1px solid rgba(232,168,56,0.15);
  border-radius: 10px;
  padding: 20px;
  transition: border-color 0.2s ease;
}

.mission-card:hover {
  border-color: rgba(232,168,56,0.4);
}

.mission-card-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 14px;
}

.mission-card-id {
  background: rgba(232,168,56,0.1);
  color: rgba(232,168,56,0.7);
  font-size: 11px;
  font-weight: 600;
  padding: 3px 10px;
  border-radius: 20px;
  font-family: 'DM Sans', sans-serif;
  letter-spacing: 0.05em;
}

.status-dot {
  display: inline-block;
  width: 8px;
  height: 8px;
  border-radius: 50%;
  vertical-align: middle;
  margin-right: 6px;
}

.status-dot--pending {
  background: rgba(249,246,241,0.25);
}

.status-dot--assigned {
  background: rgba(232,168,56,0.6);
}

.status-dot--active {
  background: var(--amber);
  box-shadow: 0 0 6px rgba(232,168,56,0.5);
}

.status-dot--done {
  background: #4caf50;
}

.mission-card-status {
  display: flex;
  align-items: center;
  font-size: 12px;
  color: rgba(249,246,241,0.5);
  font-family: 'DM Sans', sans-serif;
}

.mission-card-type {
  font-family: 'Cormorant Garamond', serif;
  font-size: 20px;
  font-weight: 600;
  color: var(--amber);
  margin-bottom: 12px;
  line-height: 1.2;
}

.mission-card-body {
  display: flex;
  flex-direction: column;
  gap: 10px;
  margin-bottom: 16px;
}

.mission-card-client,
.mission-card-address,
.mission-card-date {
  font-size: 13px;
  color: rgba(249,246,241,0.8);
}

.mission-card-client strong {
  color: rgba(249,246,241,0.95);
  font-weight: 500;
}

.mission-card-date {
  color: rgba(249,246,241,0.45);
  font-size: 12px;
}

.mission-card-meta {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 8px;
  padding: 12px 0;
  border-top: 1px solid rgba(249,246,241,0.06);
  border-bottom: 1px solid rgba(249,246,241,0.06);
  margin-bottom: 14px;
}

.mission-card-meta .meta-label {
  font-size: 10px;
  text-transform: uppercase;
  color: rgba(232,168,56,0.6);
  letter-spacing: 0.08em;
  font-family: 'DM Sans', sans-serif;
}

.mission-card-meta .meta-value {
  font-size: 13px;
  color: rgba(249,246,241,0.85);
}

.mission-card-footer {
  border-top: 1px solid rgba(249,246,241,0.06);
  padding-top: 14px;
}

.mission-card-plombier {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-bottom: 10px;
  font-size: 13px;
  color: rgba(249,246,241,0.7);
}

.tier-badge {
  display: inline-block;
  font-size: 9px;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  padding: 2px 7px;
  border-radius: 20px;
  font-family: 'DM Sans', sans-serif;
  font-weight: 600;
}

.tier-badge--bronze {
  background: rgba(205,127,50,0.15);
  color: #cd7f32;
  border: 1px solid rgba(205,127,50,0.3);
}

.tier-badge--argent {
  background: rgba(192,192,192,0.18);
  color: #c0c0c0;
  border: 1px solid rgba(192,192,192,0.35);
}

.tier-badge--or {
  background: rgba(232,168,56,0.15);
  color: #e8a838;
  border: 1px solid rgba(232,168,56,0.3);
}

.badge--garantie {
  display: inline-block;
  font-family: 'DM Sans', sans-serif;
  font-size: 9px;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  font-weight: 600;
  padding: 2px 7px;
  border-radius: 20px;
  margin-left: 6px;
  background: rgba(232,168,56,0.15);
  color: var(--amber);
  border: 1px solid rgba(232,168,56,0.3);
  text-decoration: none;
}

.badge--garantie:hover {
  border-color: rgba(232,168,56,0.6);
  background: rgba(232,168,56,0.22);
}

.tier-transition-badge {
  display: inline-block;
  font-size: 9px;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  padding: 2px 7px;
  border-radius: 20px;
  font-family: 'DM Sans', sans-serif;
  font-weight: 600;
  margin-left: 6px;
  vertical-align: middle;
}

.tier-transition-badge--promotion {
  background: rgba(110,180,90,0.18);
  color: #7ec47e;
  border: 1px solid rgba(110,180,90,0.35);
}

.tier-transition-badge--demotion {
  background: rgba(220,90,90,0.18);
  color: #e07b7b;
  border: 1px solid rgba(220,90,90,0.35);
}

.tier-badge > svg {
  width: 10px;
  height: 10px;
  vertical-align: -1px;
  stroke: currentColor;
  margin-right: 4px;
  flex-shrink: 0;
}

.admin-plombier-metrics {
  display: flex;
  gap: 10px;
  font-size: 11px;
  color: rgba(249,246,241,0.55);
  margin-top: 4px;
  flex-wrap: wrap;
}

.admin-plombier-metrics > span {
  white-space: nowrap;
}

.admin-plombier-metrics > span strong {
  color: rgba(249,246,241,0.9);
  font-weight: 500;
  margin-right: 2px;
}

.inline-dispatch {
  display: flex;
  align-items: center;
  gap: 6px;
}

.inline-dispatch-select {
  max-width: 140px;
  font-size: 12px;
  padding: 5px 8px;
}

.mission-card-actions {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 8px;
}

/* === RAPPORT VALIDATION PANEL === */

.rapport-validation-panel {
  margin-top: 24px;
  border-radius: 10px;
  overflow: hidden;
}

.rapport-validation-panel--validated {
  border: 1px solid rgba(76,175,80,0.3);
}

.rapport-validation-panel--pending {
  border: 1px solid rgba(232,168,56,0.25);
}

.rapport-validation-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 14px 20px;
}

.rapport-validation-header--validated {
  background: rgba(76,175,80,0.15);
  border-bottom: 1px solid rgba(76,175,80,0.2);
}

.rapport-validation-header--pending {
  background: rgba(232,168,56,0.1);
  border-bottom: 1px solid rgba(232,168,56,0.15);
}

.rapport-validation-title {
  font-family: 'DM Sans', sans-serif;
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: rgba(249,246,241,0.7);
  font-weight: 500;
}

.rapport-validation-badge {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 5px 14px;
  border-radius: 20px;
  font-size: 13px;
  font-weight: 500;
  font-family: 'DM Sans', sans-serif;
}

.rapport-validation-badge--validated {
  background: rgba(76,175,80,0.2);
  color: #4caf50;
  border: 1px solid rgba(76,175,80,0.3);
}

.rapport-validation-badge--pending {
  background: rgba(232,168,56,0.15);
  color: rgba(232,168,56,0.85);
  border: 1px solid rgba(232,168,56,0.25);
}

.rapport-validation-body {
  padding: 20px;
  background: rgba(249,246,241,0.02);
}

.rapport-content-block {
  background: rgba(249,246,241,0.04);
  border: 1px solid rgba(249,246,241,0.08);
  padding: 16px;
  border-radius: 6px;
  font-size: 12px;
  color: rgba(249,246,241,0.7);
  overflow-x: auto;
  white-space: pre-wrap;
  font-family: 'Courier New', monospace;
  margin-bottom: 16px;
}

.rapport-photos-row {
  display: flex;
  gap: 10px;
  overflow-x: auto;
  padding-bottom: 4px;
}

.rapport-photos-row img {
  height: 120px;
  width: 120px;
  object-fit: cover;
  border-radius: 6px;
  flex-shrink: 0;
}

/* === ADMIN FILTER BAR === */
.admin-filter-bar {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  align-items: center;
  margin-bottom: 20px;
  padding: 14px 18px;
  background: rgba(249,246,241,0.03);
  border: 1px solid rgba(249,246,241,0.08);
  border-radius: 8px;
}

.admin-filter-bar .filter-group {
  display: flex;
  align-items: center;
  gap: 8px;
}

.admin-filter-bar .filter-group label {
  font-size: 11px;
  font-weight: 500;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: rgba(249,246,241,0.4);
}

.admin-filter-bar .filter-select {
  background: rgba(249,246,241,0.06);
  border: 1px solid rgba(249,246,241,0.15);
  border-radius: 4px;
  color: rgba(249,246,241,0.85);
  font-size: 13px;
  font-family: 'DM Sans', sans-serif;
  padding: 6px 10px;
  outline: none;
  cursor: pointer;
}

.admin-filter-bar .filter-select:focus {
  border-color: rgba(232,168,56,0.5);
}

.admin-filter-bar .filter-search {
  display: flex;
  align-items: center;
  gap: 6px;
  flex: 1;
  min-width: 200px;
}

.admin-filter-bar .filter-search-icon {
  color: rgba(249,246,241,0.3);
  font-size: 14px;
}

.admin-filter-bar .filter-input {
  background: rgba(249,246,241,0.06);
  border: 1px solid rgba(249,246,241,0.15);
  border-radius: 4px;
  color: rgba(249,246,241,0.85);
  font-size: 13px;
  font-family: 'DM Sans', sans-serif;
  padding: 6px 10px;
  width: 100%;
  outline: none;
}

.admin-filter-bar .filter-input:focus {
  border-color: rgba(232,168,56,0.5);
}

.admin-filter-bar .filter-input::placeholder {
  color: rgba(249,246,241,0.3);
}

.admin-filter-bar .filter-actions {
  margin-left: auto;
  display: flex;
  align-items: center;
}

/* === SORTABLE COLUMN HEADERS === */
.sortable-th {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  color: rgba(249,246,241,0.45);
  font-size: 11px;
  font-weight: 500;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  text-decoration: none;
  transition: color 0.2s;
  cursor: pointer;
}

.sortable-th:hover {
  color: rgba(249,246,241,0.8);
}

.sortable-th.active {
  color: var(--amber);
}

.sortable-th .sort-icon {
  font-size: 10px;
  opacity: 0.5;
}

.sortable-th.active .sort-icon {
  opacity: 1;
}

/* === ADMIN FOOTER (DARK VARIANT) === */
.admin-body .footer {
  background: var(--ink);
  border-top: 1px solid rgba(249,246,241,0.06);
}

.admin-body .footer-aetern {
  color: var(--amber);
  opacity: 0.8;
}

.admin-body .footer-habitat {
  color: rgba(249,246,241,0.5);
}

.admin-body .footer-meta {
  color: rgba(249,246,241,0.4);
}

.admin-body .footer-sep {
  background: rgba(249,246,241,0.5);
  opacity: 0.4;
}

.admin-footer-legal {
  display: flex;
  align-items: center;
  gap: 18px;
  font-size: 11px;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.admin-footer-legal a {
  color: rgba(249,246,241,0.45);
  text-decoration: none;
  transition: color 0.15s;
}

.admin-footer-legal a:hover {
  color: var(--amber);
}

/* === ADMIN RESPONSIVE === */
@media (max-width: 768px) {
  .admin-section {
    padding: 56px 20px 40px;
  }

  .admin-nav-links {
    flex-wrap: wrap;
    gap: 6px;
    margin-bottom: 24px;
  }

  .admin-nav-link {
    padding: 5px 14px;
    font-size: 12px;
  }

  .admin-metrics {
    flex-wrap: wrap;
    gap: 12px;
  }

  .admin-analytics {
    grid-template-columns: repeat(2, 1fr);
  }

  .admin-metric {
    flex: 1 1 calc(50% - 12px);
    min-width: 0;
    padding: 16px 20px;
  }

  .admin-metric-value {
    font-size: 28px;
  }

  .admin-metric-sub {
    font-size: 18px;
  }

  .admin-missions-header {
    flex-direction: column;
    align-items: flex-start;
    gap: 8px;
  }

  .admin-filter-bar {
    flex-direction: column;
    align-items: stretch;
    gap: 10px;
  }

  .admin-filter-bar .filter-group {
    width: 100%;
  }

  .admin-filter-bar .filter-search {
    min-width: 100%;
  }

  .admin-filter-bar .filter-actions {
    margin-left: 0;
  }

  .admin-missions-grid {
    grid-template-columns: 1fr;
  }

  .admin-detail-grid {
    grid-template-columns: 1fr;
  }

  .admin-plombiers-table thead {
    display: none;
  }

  .admin-plombiers-table,
  .admin-plombiers-table tbody,
  .admin-plombiers-table tr {
    display: block;
    width: 100%;
  }

  .admin-plombiers-table tbody tr {
    margin-bottom: 12px;
    border: 1px solid rgba(249,246,241,0.06);
    border-radius: 8px;
    padding: 12px;
  }

  .admin-plombiers-table td {
    display: block;
    padding: 6px 0;
    border: none;
  }

  .admin-plombiers-table td::before {
    content: attr(data-label);
    display: block;
    font-size: 11px;
    color: rgba(249,246,241,0.4);
    letter-spacing: 0.1em;
    text-transform: uppercase;
    margin-bottom: 4px;
  }

  .mission-card-type {
    font-size: 18px;
  }

  .rapport-validation-header {
    flex-direction: column;
    align-items: flex-start;
    gap: 8px;
  }

  .rapport-photos-row {
    padding: 8px 0;
  }
}

/* === STATS CHART (admin stats page) === */
.stats-chart {
  display: grid;
  grid-template-columns: repeat(7, 1fr);
  gap: 6px;
  align-items: end;
  height: 120px;
  margin-bottom: 40px;
  padding: 12px 8px 0;
  background: rgba(249,246,241,0.02);
  border: 1px solid rgba(249,246,241,0.06);
  border-radius: 8px;
}

.stats-chart-col {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: flex-end;
  height: 100%;
  gap: 4px;
}

.stats-chart-bar {
  width: 100%;
  background: var(--amber);
  border-radius: 2px 2px 0 0;
  transition: background 0.2s ease;
  min-height: 3px;
}

.stats-chart-bar:hover {
  background: var(--amber-dim);
}

.stats-chart-day {
  font-size: 11px;
  color: rgba(249,246,241,0.4);
  letter-spacing: 0.12em;
  text-transform: uppercase;
  text-align: center;
  margin-top: 4px;
}

.stats-ratio-row {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-top: 10px;
  font-size: 11px;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.stats-ratio-validated {
  color: var(--amber);
  font-weight: 500;
}

.stats-ratio-pending {
  color: var(--steel-light);
  font-weight: 300;
}

/* === OWNER ANALYTICS PANEL === */
.owner-analytics-header h2 {
  font-family: 'Cormorant Garamond', serif;
  font-size: 22px;
  font-weight: 400;
  color: var(--cream);
  margin: 0 0 20px;
}

.owner-analytics {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 16px;
  margin-bottom: 40px;
}

@media (max-width: 900px) {
  .owner-analytics {
    grid-template-columns: repeat(2, 1fr);
  }
}

.score-overview {
  background: rgba(245,230,200,0.05);
  border: 1px solid rgba(212,175,55,0.2);
  border-radius: 14px;
  padding: 20px 24px;
  display: flex;
  align-items: center;
  gap: 24px;
}
.score-overview__value {
  font-family: 'Cormorant Garamond', serif;
  font-size: 56px;
  font-weight: 600;
  color: var(--amber);
  line-height: 1;
}
.score-overview__detail {
  display: flex;
  flex-direction: column;
  gap: 4px;
  font-size: 13px;
  color: rgba(249,246,241,0.7);
}
.score-overview__coherent { color: #6fbf6f; }
.score-overview__override  { color: #e8a23a; }

.breakdown-card {
  background: rgba(0,0,0,0.18);
  border-radius: 12px;
  padding: 16px;
}
.breakdown-card__row {
  display: flex;
  justify-content: space-between;
  font-size: 13px;
  padding: 4px 0;
  color: rgba(249,246,241,0.75);
}

@media (max-width: 700px) {
  .score-overview { flex-direction: column; align-items: flex-start; gap: 12px; padding: 18px 20px; }
  .score-overview__value { font-size: 42px; }
}

/* === LEADS STATUS STRIP & PIPELINE === */
.leads-status-strip {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));
  gap: 14px;
  margin-bottom: 28px;
}
.leads-status-strip .leads-status-chip {
  text-decoration: none;
  color: inherit;
  padding: 18px 18px;
}
.leads-status-strip .leads-status-chip[data-status="converted"] { border: 1px solid rgba(102, 187, 106, 0.45); }
.leads-status-strip .leads-status-chip[data-status="lost"]      { border: 1px solid rgba(231, 76, 60, 0.45); }
.leads-status-strip .leads-status-chip[data-status="new"]       { border: 1px solid rgba(232, 168, 56, 0.55); }

.lead-badge {
  display: inline-block;
  padding: 2px 8px;
  border-radius: 20px;
  font-size: 10px;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  font-weight: 600;
  margin-right: 6px;
}
.lead-badge--new {
  background: rgba(232, 168, 56, 0.22);
  color: var(--amber);
  border: 1px solid rgba(232, 168, 56, 0.35);
}

.leads-stale-alert {
  margin: -12px 0 22px;
  padding: 12px 16px;
  border: 1px solid rgba(231, 76, 60, 0.55);
  background: rgba(231, 76, 60, 0.10);
  border-radius: 8px;
  display: flex;
  align-items: center;
  gap: 14px;
  flex-wrap: wrap;
  color: var(--cream);
}
.leads-stale-alert__link {
  display: inline-flex;
  align-items: center;
  gap: 12px;
  color: inherit;
  text-decoration: none;
}
.leads-stale-alert__count {
  display: inline-block;
  min-width: 32px;
  padding: 4px 10px;
  border-radius: 999px;
  background: rgba(231, 76, 60, 0.85);
  color: #fff;
  font-family: 'Cormorant Garamond', serif;
  font-size: 22px;
  font-weight: 600;
  text-align: center;
}
.leads-stale-alert__label {
  font-size: 12px;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: rgba(249,246,241,0.75);
}
.leads-stale-alert__clear {
  margin-left: auto;
  font-size: 12px;
  color: rgba(249,246,241,0.55);
  text-decoration: underline;
}

.lead-card .mission-card-type { font-weight: 600; }
.inline-status-form { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }

/* === LANDING LEAD CAPTURE FORM === */
.lead-capture-section {
  padding: 80px 24px;
  background: rgba(0, 0, 0, 0.25);
}
.lead-capture-inner {
  max-width: 720px;
  margin: 0 auto;
}
.lead-capture-header { text-align: center; margin-bottom: 24px; }
.lead-capture-header h2 {
  font-family: 'Cormorant Garamond', serif;
  font-size: 38px;
  font-weight: 600;
  color: var(--amber);
  margin: 10px 0 8px;
}
.lead-capture-header p { color: rgba(249,246,241,0.65); font-weight: 300; }
.lead-capture-banner {
  padding: 12px 16px;
  border-radius: 8px;
  margin-bottom: 16px;
  font-size: 0.95rem;
}
.lead-capture-banner--ok  { background: rgba(102,187,106,0.16); color: #a6dba6; border: 1px solid rgba(102,187,106,0.35); }
.lead-capture-banner--err { background: rgba(231,76,60,0.14);  color: #f3a6a0; border: 1px solid rgba(231,76,60,0.30); }

.lead-capture-form {
  display: flex;
  flex-direction: column;
  gap: 12px;
  padding: 24px;
  border: 1px solid rgba(249,246,241,0.10);
  border-radius: 14px;
  background: rgba(249,246,241,0.03);
}
.lead-capture-form .form-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
}
@media (max-width: 600px) {
  .lead-capture-form .form-row { grid-template-columns: 1fr; }
}